Help center

To place an order on Epiphany:

Enter the name of the item you’d like to buy in the search bar. You can also browse for products by selecting the category on the left side of your screen

Click on a product to learn more about it or add to your cart

Click add to cart and proceed to the checkout page

Register or login into your existing account by entering your email and password

Enter your shipping/billing information ensuring your address is complete and accurate

Select a Delivery Method

Choose your preferred Payment Method

Click on Confirm Order to complete your order.

For additional support contact us at 09077705020. Our hours of operations are 8am - 5pm on Mondays to Saturdays.

Dear customer if you're outside Lagos that means your order will be delivered through fedex click here to track your order.

Delivery fees are the costs incurred by Epiphany and our logistics partners to deliver to your selected address. Delivery fees vary based on your geographic location delivery method shipment method and the size or category of the product you ordered. You can review delivery fees before placing your order on the product page as well as during checkout.

Payment has to be made before packages may be opened. Not to worry though when you shop on Epiphany you can always return an item as long as you meet the return eligibility criteria. More information can be found here.

Pay on delivery is an easy quick method of payment which allows you to pay by bank transfer at the time of delivery instead of cash.

We aim to avoid delays however due to unforeseen circumstances such as severe weather or custom restrictions etc. packages can face delays. If your delivery is more than 24 hours late please contact us here. We will also send you an update via email as soon as it’s available for delivery.

This provides you an opportunity to pay by transfering directly via your bank's mobile banking App or Internet Banking to the Merchant account displayed.

Once an order has been placed you can no longer change the delivery details. We recommend you verify your delivery information on the checkout page prior to submitting your order.

Prices on Epiphany are negotiable. We are working constantly to get the best quality products at competitive prices. Also you may opt to use a promotional voucher for an added discount if available and usage conditions are met. Please keep an eye on our social media updates to be informed about our campaigns and promotional sales for best prices.

Delivery timelines vary by area. Full details can be found here.

All our products are sourced through the trusted dealers in the market. For more information on claiming under warranty please click here.

We take customer satisfaction seriously. If you’re unhappy with the service provided by our customer care or delivery agent please contact us here to report the incident so we can take the necessary corrective actions.