Epiphany Online Store

Help center

If you have inquiries or need assistance, do not hesitate to chat with us. We are available Monday to Saturday (8:00am to 5:30pm)

Epiphany Online Store

You can also reach us on 0810 122 5934 from Monday to Saturday (8:00am to 5:30pm)

Self care

Contact us 24/7 hours

How do I place order ?

To place an order on Epiphany:

Enter the name of the item you’d like to buy in the search bar. You can also browse for products by selecting the category on the left side of your screen

Click on a product to learn more about it or add to your cart

Click add to cart and proceed to the checkout page

Register or login into your existing account by entering your email and password

Enter your shipping/billing information ensuring your address is complete and accurate

Select a Delivery Method

Choose your preferred Payment Method

Click on Confirm Order to complete your order.

For additional support contact us at 08101225933. Our hours of operations are 8am - 5pm on Mondays to Saturdays.

How do I track my order ?

Dear customer if you're outside Lagos that means your order will be delivered through fedex click here to track your order.

How much are delivery fees ?

Delivery fees are the costs incurred by Epiphany and our logistics partners to deliver to your selected address. Delivery fees vary based on your geographic location delivery method shipment method and the size or category of the product you ordered. You can review delivery fees before placing your order on the product page as well as during checkout.

Can I open my package before payment ?

Payment has to be made before packages may be opened. Not to worry though when you shop on Epiphany you can always return an item as long as you meet the return eligibility criteria. More information can be found here.

What is pay on delivery ?

Pay on delivery is an easy quick method of payment which allows you to pay by bank transfer at the time of delivery instead of cash.

My order is delayed what should I do ?

We aim to avoid delays however due to unforeseen circumstances such as severe weather or custom restrictions etc. packages can face delays. If your delivery is more than 24 hours late please contact us here. We will also send you an update via email as soon as it’s available for delivery.

What is bank transfer ?

This provides you an opportunity to pay by transfering directly via your bank's mobile banking App or Internet Banking to the Merchant account displayed.

Can I change my delivery information ?

Once an order has been placed you can no longer change the delivery details. We recommend you verify your delivery information on the checkout page prior to submitting your order.

Are Epiphany prices negotiable ?

Prices on Epiphany are negotiable. We are working constantly to get the best quality products at competitive prices. Also you may opt to use a promotional voucher for an added discount if available and usage conditions are met. Please keep an eye on our social media updates to be informed about our campaigns and promotional sales for best prices.

How long does delivery usually takes ?

Delivery timelines vary by area. Full details can be found here.

Is my product under warranty ?

All our products are sourced through the trusted dealers in the market. For more information on claiming under warranty please click here.

I am unhappy with Epiphany service

We take customer satisfaction seriously. If you’re unhappy with the service provided by our customer care or delivery agent please contact us here to report the incident so we can take the necessary corrective actions.

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